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PRODUCTS

CALLSTREAM

CallStream is an Advanced Call Accounting & Telephone Management Solution. By implementing a full-featured telemanagement system that measures telecom activity and allocates expenses, savings to the bottom-line is achieved in several ways.

Eliminate phone abuse - Curb or eliminate phone abuse by simply informing employees you are tracking calls. You can easily determine employee's calling patterns, and guard against fraudulent use of the organization's phone system. You can tell, in real time when calls are placed from specific extensions, when specific numbers have been called, or when an incoming call has not been answered.

Allocate costs across the company / organization - Make managers more accountable for usage and misuse within their departments. Track usage costs by profit and expense centers.

Monitor network and traffic usage - Monitor employee productivity. Configure your network and fine-tune trunk configurations for maximum efficiency. Identify under and overused circuits. Maximize staffing by identifying peak traffic hours. Pinpoint costly circuit outages for quick repair. Reduce overhead by identifying and eliminating inactive extensions.

Maintain Accurate Employee Directory - Increase customer satisfaction by ensuring accurate and efficient transfer of incoming calls Minimize staff hours required to maintain directory integrity.

FEATURES

• Real time data collection
• Fraud detection
  
• Support for dial-out authorization codes
• User Access restriction security
  
• Flexible costing & billing methods
• Call editing capability
  
• Call costing utility
• Export of data to industry-standard formats
  
• Email reporting
• Report scheduling
  
• Multi-user version available
• Web-based call accounting for intranets, extranets or over the internet is possible.

REPORTS

CallStream provides you with the following standard core reports, plus others that are launched and can be edited by an intuitive and easy to use Report Manager:

• Bill by extensions, departments, cost centres, trunk line, or individual users
• Departmental and Extension summary reports.
  
• Incoming calls- detailed, summary, and day of time usage reports by extension or trunk lines.
  
• Analytical reports - longest calls, busiest extensions, most frequently dialed numbers, most expensive calls, and the total incurred on each trunk line for purposes of comparison with Telkom bills.
  
• Specific number reporting - find out the call history to a specific location (single number / group of numbers)

ATM & ATM DEMONSTRATORS

C-GUARD & VOICE LOGGING

FIRE ALARMS & STRUCTURED CABLING