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EAR 4000

The EAR 4000 is one of ITS's "top of the line" automated attendants, developed to help improve your customer relations, by providing outstanding service, as your business grows. Offering your customers a friendly greeting, the Ear 4000 answers calls 24 hours a day, 7 days a week, enabling customers to reach their required destination swiftly and efficiently. Affordability is predominantly important where small businesses are concerned and therefore the EAR 4000 was designed with cost effectiveness in mind.

The EAR 4000 comes in 2 or 4 ports with up to 30 minutes of answering machine storage time. Incorporating the EAR 4000 in your front office provides back up to the receptionist and no matter how many calls come in at once, the auto attendant handles them efficiently and provides complete, after hour service. Opportunities aren't missed with the EAR 4000 allowing employees to be reserved for responsibilities that involve personal interaction with customers.

The EAR 4000's features can be divided into 3 groups:

  • Automated Attendant
  • Answering Machine
  • System/ Administration

AUTOMATED ATTENDANT FEATURES

  • Multilingual Option
  • Opening Greetings for Different Operating Modes: Day,Night, Holiday, Break
  • Automatic Mode/System Schedules
  • Call Transfer:Supervised,Semi-Supervised,Non-Supervised 29 script menus (each with up to 9 minutes recording time) with single digit access
  • Default transfer to operator
  • Fax Detection and Routing
  • Direct Dialing to Extensions
  • Answering on First Ring
  • Audio-text

ANSWERING MACHINE FEATURES

  • Up to 30 Minutes of Recording Storage Time
  • Customized Greetings
  • Message Retrieve, Save, Copy, Delete
  • Date and Time Stamp
  • Skip Forward to next Message
  • Automatic Message Purge
  • Password Protection
  • Message delivery to Predefined Extension
  • Message Notification (Message Waiting, LED, Interrupted Dial Tone, Ring)

SYSTEM/ADMINISTRATION FEATURES

  • Report Generator: Configurations, Memory Usages, Traffic Reports
  • Programming: PC programming (using EUP), Touch-Tone Phone (Local/Remote)
  • Security passwords: System Administrator, Operator, Answering Machine
  • Integration with existing PBX: In-Band DTMF Integration
  • Disconnect Detection: Busy Tone, Disconnect Tone, Dial Tone, Disconnect DTMF signal

24 Available Languages: American English, Arabic, British English, Chinese, Czech, Danish Dutch, Finnish, Flemish, French, German, Greek, Hebrew, Indonesian, Italian, Mexican, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish.


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