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ELECTRONIC QUEUEING MANAGEMENT SYSTEM

VSQ 3000 Series
More on VSQ 3000 Series

Queue Server

PC Based, 20 Department, 32 Services, 60 Counters
First-Come-First-Served, Priority Calling
UPS power backup memory

Ticket Printer

Thermal / Dot Matrix Printer ranging from 6 - 12 Call Button

Main Display

Ranging from 2 to 4 rows, 4 dgts Ticket NO, 1 / 2 dgts Counter NO, 2.3" / 4"Char Height Superbright 7-segment Red / Green LED. Silver Anodized Aluminum Frame

Counter Display

4 Digits, 2.3" / 4" Character Height Superbright 7-segment Red / Green LED. Silver Anodized Aluminum Frame

Counter Terminal

LCD Display Keypad
RJ45 Connection Interface

Voice Module

Microprocessor technology with built in amplifier
Comes with 2 wall-mount / ceiling speakers

Device Gateway

TCP/IP Based, accessible from within the organization network. Interface between the Queue Server and all the hardware. Each device gateway represents a department in the queue system

Upgradability

UP to 20 Departments
Up to 32 Services Per Department
Up to 60 counters Per Departments

PC Supervisory Software

Web based monitoring and reporting tools

Queue Function

Sequential Call
Recall
Random Call
Priority Call
Missed Call
Queue Notification SMS
Serving Time Reminder
Waiting Time Reminder
Transfer Queue
Store Queue
Queue Reports
Real-time Queue Monitoring

Weight

from xx kg

Best for : Corporate customers who need a powerful and flexible system that is capable of serving up to 20 departments without any geographical restriction (network ready). Users who want to improve their staffs overall efficiency. E.g Key Performance Index (KPI).

VSQ 3010 Series

EQMS1

A high-end PC-Based queue system that is designed for corporate / hospital use of up to 20 departments. It comes with powerful queue features including priority calling, sent out SMS on queue notification and web-based real-time queue status monitoring which helps the management to identify the peak hours, plan for corrective actions, hence improving the overall Key Performance Index (KPI). The system provide plentiful of accurate and meaningful statistical & graphical reports, it is a network ready system and one can access to all the system features by plugging it to your network.

Who to buy?

Customer who has up to 20 Departments, 32 services and 60 rooms/counters
Customer who practices Priority Serving
Customer who needs web-based Real-time Queue Monitoring features
Customer who wants to increase staff productivity by relying on the system's Serving & Waiting Time reminder
Organization which appreciate a wide variety of reports that are accessible anywhere within the network
Health Institute which wants to provide value added service to their patients. Queue notification SMS.

System Functionality

Sequential Call

Call customer by pressing the keypad, then start serving customer. Upon finish serving, press on the keypad again to end the transaction. Repeat the process to call the next customer (The calling number will automatically increment by 1).

Recall

Repeat calling your customer if he/she does not respond or unaware of the process. Try to practice this a few times before proceed to next number. Unlimited times of recall are allowed.

Random call

Calling customer by pressing a number from keypad. This is particularly useful if you would like your customer to jump queue. However random call can only be perform on the number that has been generated by ticket printer.

Priority call

Allows customer calling in a jump queue manner. Able to serve up to 6 different services at the same time at a particular counter with each service having different priority level. If all services are having the same priority level, calling order will be based on First Come First Served basis.

Missed call

Allows counter staff to discard the current calling number when customer fail to turn up at the counter for any reason. This will result in a more accurate reporting data as the serving time for this ticket number will not be counted in the average serving time for the staff.

Queue Notification SMS

Customers or patients are allowed to leave the waiting area after registration process to go anywhere they prefer and an SMS will be sent to their mobile phone when their turn is near. This feature is particularly necessary for hospital, as patients tend to wait more than 1 hour.

New Queue Notification

Helps to inform counter staff that new customer is coming in looking for the service. This is to ensure your staffs do not to mistake care any customer.

Serving Time Reminder

Remind counter staff to speed up service to meet target-serving time. This proactive measurement helps your staffs to reduce serving time hence providing a better customer service. Comes with snooze and disable features.

Waiting Time Reminder

Remind counter staff when the waiting time is too long for the customer who has not been served.

Transfer Queue

The system supports 2 types of transfer. Service transfer and Counter transfer

Store Queue

User can choose to store the current serving number in the system and recall it later. This is particularly useful in a hospital where patient are required to take x-ray test while being diagnose by a doctor.

Real-time Queue Monitoring & Reports

Displaying latest queue status of your service center including total customer waiting currently, elapsed waiting time, staff name on each counter, their average serving time on any computer that is connected to the network. A list of useful reports is available to enhance your customer service.
Multiple Services
Every counter/room in the system can serve more than one service where each service is associated with dedicated priority level. The priority levels available are from 0 to 10 (larger number denotes higher priority and 0 disable the service). Service with higher priority will be called first while first come first serve basis is applied when services with same priority level.

CUSTOMER CARE PRODUCTS

SOLAR STREET LIGHTS

VOICE LOGGING